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Quality Assurance Officer

Apply now Job no: 509320
Work type: Full Time
Location: NSW – Sydney Metro Area
Categories: Franchisor Office

As Australia’s largest retailer of lifestyle products, with nearly 200 stores across Australia, we have been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman is the place where you can shop with confidence. We currently have an exciting opportunity for an enthusiastic and suitably experienced Full Time Quality Assurance Officer to join our team based in Homebush West.

The role of a Quality Assurance officer is to ensure products sold by the Harvey Norman, Domayne and Joyce Mayne brands meet customer expectations, regulatory requirements and Quality Assurance standards. The focus of this position is to ensure all products are assessed in accordance with Quality Assurance criteria and to assist with all Quality Assurance related activities.


  • Support the operation of the Quality Assurance Certification and Approval Program
  • Assess products daily to ensure they meet the Quality Assurance criteria
  • Complete data entry of product information into Quality Assurance database
  • Effectively assist in implementing Quality Assurance goals & objectives
  • Build effective relationships with external & internal clients
  • Liaise with external & internal clients and provide support and guidance on Quality Assurance processes and criteria
  • Assist Quality Assurance auditing functions through raising non-conformance reports and & ensuring Corrective Actions/process improvements are addressed
  • Investigate customer complaints and use the information to improve Quality Assurance criteria
  • Support the development and implementation of Quality Assurance Standards
  • Organise internal & external Quality Assurance meetings
  • Review and maintain Quality Assurance policies, procedures & other documents
  • Create business and supplier presentations
  • Perform research tasks as required
  • Assist manager with other administrative & clerical duties as required
  • Attend to enquiries either by phone or e-mail
  • Preparation of invoices


  • Previous experience in a similar capacity i.e. Quality Assurance or Product Compliance, preferably within the hardgoods industry (i.e. furniture, electrical, toys)
  • Formal qualifications in Quality Assurance, Compliance or a similar field are preferred
  • Sound administrative and reporting experience
  • The ability to work well autonomously as well as part of a team
  • The ability to work well under pressure in a fast paced office environment
  • An eye for detail with accurate data entry skills
  • Excellent communication skills both written and verbal
  • The ability to liaise with people on all levels of the business
  • Sound problem solving skills with an ability to think on your feet
  • Competent computer skills ideally with Microsoft Word & Excel

The Rewards
This opportunity will provide:
Experience working with one Australia's leading retailers

  • A supportive team environment that fosters growth
  • Opportunity for career progression and development

This is a busy role and to be successful in this position, you will have thorough attention to detail, strong work ethics, and flexibility with a "can do" attitude. If you meet the above requirements, are organised and a team player, please submit your written application.

Please note that only people with the right to work in Australia should apply for this position.

Recruitment Agencies: Harvey Norman does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies. Agencies attempting to supply to Harvey Norman must direct all correspondence to Tina Clarisse on 9201 6345. Please do not contact our line managers. Non compliance will result in your company being removed from our approved supplier list or becoming ineligible to be considered as a supplier in the future.

Advertised: AUS Eastern Standard Time

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