Network Services Manager

Apply now Job no: 560864
Work type: Full Time
Location: Homebush West
Categories: Information Technology

• Attractive remuneration on offer + discounts on products and services 
• Experience working within a diverse, unique, and successful global organisation 
• Access to Udemy an online training platform with over 5,500 courses

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence. 

About the role  

Harvey Norman’s Information Technology Department’s core focus is to deliver innovative IT solutions by delivering crucial projects to achieve the strategic goals of the business.

Reporting to the Head of IT Operations, you will ensure the seamless operation and security of the organisation’s network environment, enabling efficient communication and connectivity for employees across all locations. You will manage a team of network professional’s and provide technical leadership to ensure the reliable and secure operation of network services.

Responsibilities include; 

• Manage the security, performance, availability and health of the organization’s network including analysis, planning and design
• Manage day to day objectives and give consistent feedback on a regular basis both individually, and in team meetings
• Evaluate and recommend network technologies, solutions, and upgrades to enhance performance, scalability, and security
• Accountable for the network infrastructure life cycle from planning, sourcing, supplier management, operational excellence whilst balancing cost, demand and risk
• Develop and deploy strategic services and capabilities, sponsor initiatives that continuously improve scalability, availability, performance and adoption of new technologies to deliver increased business value
• Champion the best interests of the team and the business by managing key stakeholders including CIO, InfoSec, Service Owners, Product Owners and Enterprise Architects
• Provide significant input into architecture, strategy and roadmaps; recognising impact on customers and business objectives
• Take ownership of new initiatives and confidently represent them in relevant Senior Management forums.

About you  

As a technical leader, you will bring extensive experience in managing, developing and mentoring Network Services teams responsible for production systems. Your expertise includes a deep understanding of network topology concepts such as SD-WAN, coupled with knowledge of related infrastructure, including routers, switches, firewalls, and load balances.

You will also have: 

• Experience in project methodologies during large scale, complex and critical projects
• Technical credibility and independent judgement and decision making
• Knowledge of contemporary ITSM processes and practices, and experience in implementing them, including adapting to emerging service models, as well as continuous improvement and delivery
• Experience in managing relationships with product and service vendors
• Understanding of Cyber Security and associated operational preventative and remedial measures
• Excellent interpersonal and written communication skills, with strong ability to influence both IT and relevant business partners.

This opportunity will provide: 

• A competitive salary + opportunities for salary packaging & novated leasing 
• Career progression and development 
• Experience working with an Iconic Australian Retailer with global success in NZ, Asia and Europe 
• A supportive team environment that celebrates diversity and promotes job flexibility and a healthy work and family life balance 
• Opportunities to make discounted purchases on a great range of products and services  

Have we got your interest?  

Apply now to be considered to join our dedicated team.  

Please note that only people with the right to work in Australia should apply for this position.  

Recruitment Agencies – thank you for thinking of us, however we do endeavour to fill our opportunities through direct channels wherever possible. If we find that we do need agency assistance, we’ll be in touch.