Business Support Administrator

Apply now Job no: 573096
Work type: Fixed Term - Full Time
Location: Homebush West
Categories: Administration

• Opportunities to make discounted purchases on a great range of products 
• Access to Udemy an online training platform with over 5,500 courses
• A friendly, supportive, and flexible work environment that fosters growth and development.

As Australia’s largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence. 

About the role

Based at our Corporate office in Homebush West, we are seeking a B2B Support Administrator to join our Merchandise Data Service (MDS) team. You will be supporting Harvey Norman’s Electronic Data Interchange (EDI) and B2B processes with trading partners, ensuring accurate and timely Purchase Order exchanges, assisting partner onboarding, and providing operational and administrative support to the MDS team.

This is a full-time, fixed-term 12-month (maternity leave cover).

You will also:

• Monitor daily EDI/B2B production systems to ensure successful transmission of files and compliance with Harvey Norman business rules and SLAs.
• Identify issues, troubleshoot file errors, and escalate high‑impact issues.
• Collaborate with internal teams and external trading partners to resolve issues promptly.
• Provide customer service and support for B2B/EDI related enquiries.
• Produce routine and ad hoc performance and file processing reports.
• Assist with general administration and contribute to process improvements.

About you

You have experience in an administrative role with both analytical and excellent interpersonal skills. . You enjoy problem‑solving, working with data, and supporting seamless operational processes. You build positive relationships with stakeholders, manage your time effectively, and thrive in a team environment.

You will also have:  

• Clear written and verbal communication skills.
• Ability to work effectively within a team environment.
•  Strong organisational, time management and prioritisation skills.
• Proficiency in Microsoft Outlook, Excel and Word.
• Analytical and troubleshooting skills with data.
• Experience with SAP (desirable).

This opportunity will provide: 

• Exposure to a diverse range of organisational stakeholders, initiatives, and projects, enhancing your skillset and competencies.
• A supportive and collaborative working environment.
• Experience working with an Iconic Australian Brand with global success in Australia, NZ, Asia, and Europe. 
• Employee benefits including salary packaging and discounted purchases on a great range of products and services.

Have we got your interest?  

Apply now to be considered to join our dedicated team.  

Please note that only people with the right to work in Australia should apply for this position.